Birthday & Celebration Cakes

Terms & Conditions

The terms and conditions on this page are applicable to all orders for celebration cakes. By placing an order for a celebration cake you are deemed to have read and accepted each of the terms and conditions on this page.


Your Birthday Cake or Celebration cake order will be confirmed when the deposit is received by Sugar Bowl Bakes. The booking retainer fee will be 50% of the total balance. Should your order be £150 or more, then the deposit will be £100. The deposit is non-refundable unless both parties agree on mitigating circumstances. Should you need to change the date or move your event, please contact me and I will attempt to accommodate. However, I cannot guarantee this will be possible, and if not possible there is no refunds of deposits. Payment can be made via cash or bank transfer. Cash is only accepted in person.

Final Payment

Should you have a remaining balance, it must be paid no later than 7 days before collection. If payment is not received in good time, I reserve the right to refuse your order.  For orders with the value of £150 or more, final balance will be required 14 days before collection.  Absolutely no refunds will be granted within 7 week of your collection date. If special decorations have been ordered for your cake, and a refund is requested the cost of these will be kept back from any refunds issued along with the deposit amount.


The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.


Products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk.


I reserve the right to use any photographs for my own reference, display or promotional advertisement without compensation to you.

Collection or Delivery

On collection of your cake, you must travel with it on a flat surface, such as the footwell of your car or the boot. Do not travel with the cake on your lap as damage is more likely to occur no matter how careful you are. Sugar Bowl Bakes, will not be responsible for damage incurred once the cake leaves the premises, in any circumstance.

Delivery: There is a charge for this service based on distance, please request a quotation for delivery costs and availability for this service at the time of booking.

Storing Your Cake

Should you be collecting your cake before your event, please request advice on how to store your bespoke cake. As a guide, a fully decorated cake can be left in a cool room, away from direct sunlight. Buttercream cakes should be stored in the fridge, if left overnight.

Creating Your Cake

Cake design is a creative and organic process. I will endeavour to replicate and create your selected design as closely as possible. As the cake designer, I reserve the right to make last-minute changes to the cake design, if I feel appropriate to achieve the best cake for your occasion.


In the case of a cake emergency or an error with your cake, please contact me immediately so I can fix the issue straight away. If you are unhappy with your cake, for any reason, please tell me at the point of collection or delivery. In the rare case that you are unhappy with your cake and would like a refund, your cake must be returned on the same day. Without proof that you are indeed unhappy with the product and will not be using it for your event, we are unable to refund any portion of your payment.

Mitigating Circumstances

We will do our utmost to ensure that your order is fulfilled, but should unforeseen circumstances prevent this, we will offer a full refund and also try to source another local and trusted baker to fulfil your order.

If you have any questions regarding any of the above, please feel free to send me a message.