Birthday & Celebration Cakes

Terms & Conditions

The terms and conditions on this page are applicable to all orders for celebration cakes. By placing an order for a celebration cake you are deemed to have read and accepted each of the terms and conditions on this page.

Deposit

Your Birthday Cake or Celebration cake order will be confirmed when the deposit is received by Sugar Bowl Bakes. The booking retainer fee will be sent via invoice.  This payment is non-refundable. Should you need to change the date or move your event, please contact me and I will attempt to accommodate. However, I cannot guarantee this will be possible, and if not possible there is no refunds of deposits. 

Final Payment

Upon booking your cake you will be notified when and how the final balance is to be paid.  Absolutely no refunds will be issued once the final balance being paid.  Should you need to change the date or move your event, please contact me and I will attempt to accommodate. However, I cannot guarantee this will be possible, and if not possible there is no refunds issued of either the deposit or final payment. 

Changes

The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Allergens

Products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk.

Photographs

I reserve the right to use any photographs for my own reference, display or promotional advertisement without compensation to you.

Collection or Delivery

On collection of your cake, you must travel with it on a flat surface, such as the footwell of your car or the boot. Do not travel with the cake on your lap as damage is more likely to occur no matter how careful you are. Sugar Bowl Bakes, will not be responsible for damage incurred once the cake leaves the premises, in any circumstance.

Delivery: I do not deliver and set up cakes within customers homes.  I only attend venues with PLI.  All celebration cakes are to be collected from my business address which is given upon booking. Should you have special circumstances which require delivery please discuss these with me at time of booking. 

Storing Your Cake

Should you be collecting your cake before your event, please request advice on how to store your bespoke cake. As a guide, a fully decorated cake can be left in a cool room, away from direct sunlight. Buttercream cakes should be stored in the fridge, if left overnight.

Creating Your Cake

Cake design is a creative and organic process. I will endeavour to replicate and create your selected design as closely as possible. As the cake designer, I reserve the right to make last-minute changes to the cake design, if I feel appropriate to achieve the best cake for your occasion.

Disclaimer

In the case of a cake emergency or an error with your cake, please contact me immediately so I can fix the issue straight away. If you are unhappy with your cake, for any reason, please tell me at the point of collection or In the rare case that you are unhappy with your cake and would like a refund, your cake must be returned on the same day uneaten.  The cake will be inspected for the issue,  A refund will only be issued if Sugar Bowl Bakes agrees with the issue highlighted by the customer.

Mitigating Circumstances

We will do our utmost to ensure that your order is fulfilled, but should unforeseen circumstances prevent this, we will offer a full refund and also try to source another local and trusted baker to fulfil your order.

If you have any questions regarding any of the above, please feel free to send me a message.