Wedding Cakes
Terms & Conditions
Booking Fee / Deposit
Your date is reserved and your order confirmed when Sugar Bowl Bakes receives the deposit. The booking retainer fee will be £100. The booking fee/ deposit is non-refundable. Should you need to change the date or move your wedding, a new booking fee will be required to save the new date in the diary. Booking fees can not be transferred onto celebration cake bookings.
Final Payment
The remaining balance for your Wedding cake, it must be paid 6 weeks before the wedding. If payment is not received on time, I reserve the right to refuse your booking. Should any unforeseen circumstances arise and your wedding be cancelled all payments made will be held and are non refundable. With this in mind, I would urge all couples to have wedding insurance in place. Final payments can not be made earlier than 6 weeks. All final payments are non refundable. Final payments can not be transferred to celebration cake bookings.
Changes
The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. Changes in design or size will not result in lowering your final invoice from the quote accepted at time of booking. Please ensue you read your paperwork which details the agreed design chosen as this is what is used when creating your cake. If you find an error with your design you must notify me before final payment is made so that I can make the appropriate changes needed.
Flowers
If fresh flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants and may cause reactions. Fresh flowers will be dipped in an edible wax to ensure the stems do not seep into the cake, however this does not eliminate all cross contamination therefore fresh flowers are used at the risk of the client, with no liability taken by Sugar Bowl Bakes. It is best to speak to your florist and myself before ordering fresh flowers for your cake. Sugar Bowl Bakes takes no responsibility for any flowers used being classed as toxic or at risk of causing sickness. Each couple must check what they are ordering from their florist and are happy with any risks the flowers may pose to their guests or themselves.
Allergens
Products may contain or come into contact with milk, wheat, nuts, soy, fruit, and other allergens. You agree to notify your guests of this risk.
Photographs
Delivery & Setup
This is required for all wedding cakes. There is a charge for this service which is based on distance. and time away from the business premises. Sugar Bowl Bakes only delivers and set up cakes within venues that hold PLI. Wedding Cakes are unable to be collected.
Release of Liability
Sugar Bowl Bakes will make every possible effort to create and safely deliver your cake. Once delivery and set-up are complete Sugar Bowl Bakes shall not assume any responsibility for your guests, florists or any other supplier working near your cake. Should the venue move the cake after set up, it will be solely their responsibility and liability should damage occur. High temperatures can adversely affect your cake. It is your responsibility to arrange with the venue an appropriate spot for the cake, out of direct sunlight and away from unnecessary heat such as radiators or open fires. It is important that you discuss the cake table arrangements with your venue, ensuring there will be a safe and level table available on the morning of your wedding. During the summer months, or during a heat wave it is the responsibility of the client and venue to ensure the cake is kept cool and where required placed into a fridge. Sugar Bowl Bakes can not be made liable for any adverse effects the summer heat has upon your cake after set up.
Creating Your Cake
Disclaimer
In the case of a cake emergency or an error with your cake, please contact me immediately so I can fix the issue straight away. If you are unhappy with your cake, for any reason, please call me on the day of your wedding, I understand this may not be possible for the Bride or Groom, in which case please ask the venue to call me to explain the situation. My contact details will be left with them at the time of delivery. In the rare case that you are unhappy with your cake and would like a refund, your cake must be returned or a collection requested on the day uneaten. Without proof that you are indeed unhappy with the product and will not be using it for your wedding, we are unable to refund any portion of your payment. A refund will only be issued upon the cake being inspected for the issue raised and only if Sugar Bowl Bakes agrees with the issue highlighted by the client.
Cancellations
Should you need to cancel your wedding for any reason I ask that you contact me as soon as you can. The booking fee is non refundable. If you cancel before final payment is due there will be no further action required from either party. Should you cancel within 6 weeks of your wedding the final balance must still be paid as part of our contract, if it has not yet been paid on time. When booking your wedding cake, I allocate a set time frame to complete your order in my diary, should you cancel the week of your wedding, on notify me I will immediately cease work on your order. This allocated time can not be reclaimed for another date or time, therefore no refunds will be issued. The booking can not be transferred to a celebration cake for any reason.
Mitigating Circumstances
We will do our utmost to ensure that your order is fulfilled but should unforeseen circumstances prevent this, we will offer a full refund and also try to source another local and trusted baker to fulfil your order. As a very last resort a dummy cake will be offered for use on the day to allow you to have photos taken ‘cutting’ the cake.
If you have any questions regarding any of the above, please get in touch.