Wedding Cakes

Terms & Conditions

These Terms and Conditions apply to all wedding cake orders with Sugar Bowl Bakes. By placing an order, you confirm you have read, understood, and agree to be bound by the following Terms and Conditions.

Booking Fee / Deposit

  1. A non-refundable and non-transferable booking fee of £100 is required to secure your wedding date and confirm your order. No order is confirmed until this payment is received.
  2. If you change the date of your wedding, a new booking fee will be required to secure the revised date. Existing booking fees are not transferable to other dates or celebration cakes.
  3. Booking fees will not be refunded under any circumstances, including event postponement, cancellation, or change of plans.

Final Payment

  1. Final payment of the remaining balance is due in full six (6) weeks prior to your wedding date. If final payment is not received by this deadline, Sugar Bowl Bakes reserves the right to cancel the order without refund.
  2. All payments made after the deposit are non-refundable and non-transferable, regardless of circumstance. No exceptions.
  3. Final payment cannot be made earlier than 6 weeks before the event, to prevent premature booking finalization without confirmation of details.

Final Invoice and Order Confirmation

  1. The full details of your cake order—including design, size, flavour, and any additional requests—will be outlined on your final invoice.
    It is your responsibility to carefully review the final invoice before making the final payment.
  2. If any details on the invoice are incorrect or do not match what you ordered, you must inform us immediately before final payment is made.
  3. The cake will be created based on the information provided on the final invoice. Therefore, it is crucial that all details are correct before the final payment, as this will be the document used to create your cake.
  4. Any discrepancies not reported before final payment will be considered accepted and final, and the cake will be made according to the final invoice as it stands.

Cancellations & Refunds

  1. Cancellations must be made in writing as soon as possible.
  2. The booking fee is non-refundable under all circumstances.
  3. If you cancel before the final payment is due, no further charges will apply.
  4. If you cancel within 6 weeks of the wedding date, the full balance remains payable, regardless of whether it has already been paid.
  5. No refunds will be issued for cancellations made within 6 weeks of the event.
  6. Wedding cakes are only delivered and set up by Sugar Bowl Bakes. Collection is not permitted for wedding cakes under any circumstances.
  7. Once a cake has been delivered and set up at the venue, it is considered accepted and complete. Refunds will not be provided for any reason after delivery, unless a legitimate complaint is raised on the day of the event and verified upon inspection (see Complaints & Issues On The Day section).
  8. All wedding cakes are custom-made to order. Due to the advance planning, prep time, and time reserved in our schedule, no refunds will be issued within six (6) weeks of the wedding date, regardless of whether any work on the cake has begun.

Changes to Orders

  1. All changes to your cake’s design, size, or flavour must be finalised by the final payment deadline (6 weeks before your wedding).
  2. No changes are guaranteed after this point, and any accepted changes may incur additional charges.
  3. If you choose to reduce the size, number of tiers, or simplify the design, the original quoted price will still apply. No reductions or partial refunds will be given under any circumstances.
  4. When you pay your deposit, you are committing to the total quoted amount. That date and fee secure production time in the diary, and the full balance remains payable—regardless of later design or size changes.
  5. Final totals can only be adjusted before the deposit is paid. Please carefully review all order details and quoted costs before making your booking payment.
  6. If you make changes later that increase the value of your order, a new invoice total will be confirmed and must be paid by the final payment deadline.

Allergens & Dietary Requirements

  1. All cakes are made in an environment that handles milk, eggs, wheat, nuts, soy, and other allergens. While every effort is made to prevent cross-contamination, Sugar Bowl Bakes cannot guarantee allergen-free products.
  2. It is your responsibility to inform your guests of any potential allergens. Sugar Bowl Bakes will not be held liable for any allergic reactions.
  3. Customers should confirm with Sugar Bowl Bakes if they have any special dietary needs or restrictions at the time of booking so that you can make adjustments accordingly

Flowers (Fresh or Dried)

  1. Sugar Bowl Bakes accepts no responsibility for the use of fresh or dried flowers provided by florists or other external parties.
  2. Fresh flowers may contain pesticides, dirt, or allergens, and are used at your own risk. While stems may be sealed with edible wax, this does not eliminate contamination risk.
  3. It is your responsibility to confirm with your florist that your chosen flowers are safe for use on food and for guest contact. Sugar Bowl Bakes is not liable for any reactions or illness resulting from flower contact.

Delivery & Setup

All wedding cakes must be delivered and set up by Sugar Bowl Bakes. This service incurs a fee, which is based on travel distance and setup time. Cakes are only delivered to venues that hold Public Liability Insurance (PLI). If your venue does not hold PLI, you must inform us before booking to discuss alternative arrangements. Sugar Bowl Bakes is not responsible for any damage or deterioration to the cake after it has been set up. Venue staff or guests moving the cake after setup do so at their own risk. Any damage or issues arising from this action are not the responsibility of Sugar Bowl Bakes. Clients must ensure that the venue provides a stable, level, and cool location for the cake, away from direct heat and sunlight, to preserve the cake’s quality.
Sugar Bowl Bakes is not liable for damage caused by heat, improper handling, or unsuitable display conditions at the venue.

An information sheet outlining allergens, handling instructions, and cake care will be provided to the venue upon setup to ensure the cake is properly managed.
Photos and video will be taken to document that the cake has been set up correctly, providing proof of delivery and placement.

Design & Artistic License

  1. Sugar Bowl Bakes will make every effort to replicate your agreed design. However, due to the artistic nature of cake decorating, slight variations may occur.
  2. Design elements may be altered at the baker’s discretion to achieve the best final result.
  3. Photographs provided for reference will be used as inspiration only, not as an exact replica.

Wedding Sample Taster Boxes

  1. Complimentary Taster Boxes: Wedding sample taster boxes are provided complimentary to couples who meet the required booking criteria. This is a gift from Sugar Bowl Bakes to allow you to sample a selection of flavours.
  2. Collection or Delivery: Sample boxes can be collected in person or delivered by post. If delivery by post is requested, a small fee will be added to your final invoice to cover postage costs. This fee is payable upon final payment and forms part of your payment contract with Sugar Bowl Bakes.
  3. Baker’s Choice: The flavours in the taster boxes are selected at the discretion of Sugar Bowl Bakes. Couples are unable to choose the flavours provided.
  4. No Dietary Requirements: We are unable to accommodate dietary requirements or special requests for sample boxes. The contents will reflect a range of standard flavours and are intended to give you a general sense of our offerings.
  5. No Impact on Contract: Taster boxes are provided as a complimentary gift and do not form part of the official contract for your wedding cake. The provision of sample boxes does not affect the agreed price or terms of the booking.

Photographs

Sugar Bowl Bakes reserves the right to photograph your cake and use the images for marketing, social media, portfolio, and promotional purposes, without compensation.

Complaints & Issues on the Day

  1. In the rare event you are unhappy with your cake, you must notify Sugar Bowl Bakes on the day of your wedding. A phone number will be provided to your venue at delivery.
  2. If a refund is requested, the uneaten cake must be returned (or collection arranged) on the same day for assessment.
  3. Refunds will only be considered where Sugar Bowl Bakes agrees that the product did not meet agreed specifications. Partial consumption constitutes acceptance and nullifies refund eligibility.

Force Majeure / Mitigating Circumstances

In the unlikely event that Sugar Bowl Bakes is unable to fulfil your order due to illness, accident, or other unforeseen events, a full refund will be issued.

Where possible, assistance will be provided in locating a trusted alternative supplier. If necessary, a decorative dummy cake may be provided for photographs if available.

Should you wish to discuss these T&Cs please Contact Me

Published 14th May 2025