Your Birthday Cake or Celebration cake order will be confirmed when the deposit is received by Sugar Bowl Bakes. The booking retainer fee will be 50% of the total balance, should your order be £150 or more then the deposit will be £100. The deposit is non- refundable unless mitigating circumstances are agreed by both parties. Should you need to change the date or move your event please contact me and I will attempt to accommodate, however I cannot guarantee this will be possible. Payment can be made via cash or bank transfer. Cash is only accepted in person.
*Covid update: No refunds will be given in light of any national lockdown as a celebration cakes can still be enjoyed at home, You can however change the size of your order with 7 days notice, after this time the order must remain as booked. Should you wish to postpone your booking within a 3 month time frame, please get in touch to check availability and I will do my best to accommodate but should there be no availability for your new date again no refunds can be issued as celebration cakes can be enjoyed at home on any date.
Should you have a remaining balance, it must be paid no later than 14 days before collection. If payment is not received in good time I reserve the right to refuse your order. Absolutely no refunds shall be granted within 2 weeks of your collection date .
The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
Products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk.
I reserve the right to use any photographs for my own reference, display or promotional advertisement without compensation to you.
Collection or Delivery
On collection of your cake you must travel with it on a flat surface, such as the footwell of your car or the boot. Do not travel with the cake on your lap as damage is more likely to occur no matter how careful you are. Sugar Bowl Bakes, will not be responsible for damage incurred once the cake leaves the premises in any circumstance.
Delivery: There is a charge for this service which is based on distance, please request a quote at time of booking.
Storing your cake
Should you be collecting you cake before your event please request advise on how to store your bespoke cake. But as a guide, a fully decorated cake can be left in a cool room, not in direct sunlight. Buttercream cakes should be stored in the fridge if being left over night.
Creating your cake
Cake design is a creative and organic process. I will endeavour to replicate and create your selected design as closely as possible. As the cake designer I reserve the right to make last minute changes to the cake design, if I feel appropriate to achieve the best cake for your occasion.
In the case of a cake emergency or an error with your cake please contact me immediately so I can fix the issue straight away. If you are unhappy with your cake, for any reason, please tell me at the point of collection or delivery. In the rare case that you are unhappy with your cake and would like a refund, your cake must be returned on the same day. Without proof that you are indeed unhappy with the product and will not be using it for your event, we are unable to refund any portion of your payment.
We will do our utmost to ensure that your order is fulfilled but should unforeseen circumstances prevent this, we will offer a full refund and also try to source another local and trusted baker to fulfil your order.
If you have any questions regarding any of the above, please feel free to send me a message.
*updated for all new bookings take on or after 25.05.21