Your booking will be confirmed once we have received your deposit and confirmation that the bespoke cake design details are correct. Please ensure you read and check all design details noted on your paperwork and contact us immediately should anything appear incorrect. By sending payment you are confirming your order is correct as discussed.
Wedding bookings and orders over £150, the deposit will be £100. The balance must be paid 60 days before the event.
Orders under £150, the deposit will be 50% of the cake value. The remaining balance is payable 14 days before the collection date.
Deposits are non refundable unless mitigating circumstances are agreed by both parties.
Last minute orders of less than 14 days must be paid in full at time of booking.
As the cake designer I reserve the right to make last minute changes to the cake design, if I feel appropriate to achieve the best cake for your occasion.
We will do our utmost to ensure all cake orders are fulfilled but should unforeseen circumstances prevent this, we will offer a full refund and also try to source another local and trusted baker to fulfil your order.
If for any reason you should not be happy with your cake, please notify me at the time of collection or if this is not possible, within 8 hours of delivery. Should a refund be requested, the cake must to be returned within 12 hours. Refunds will be issued on mutual agreement.
Wedding Consultations: To book your consultation you will be required to pay in advance £20.00. This is purely to avoid appointments being missed. With this being refunded on any cake booking of £350.00 or more and within 10 days of the consultation.